Shipping policy
Delivery Policy
UK delivery
UK delivery costs £4 per order.
We usually send UK orders with Evri, with an estimated delivery time of 1–2 working days after dispatch.
Dispatch times
We dispatch orders Monday to Friday, excluding bank holidays.
Orders are usually dispatched by the next working day, but please allow up to two working days for dispatch.
Orders placed over a weekend or bank holiday are processed from the next working day.
Free delivery promotions
We occasionally offer free delivery as a special promotion. Free delivery is not available all the time.
When an offer is active, its conditions—including eligible destinations, any minimum spend and whether it can be combined with discounts—will be displayed on our website. Otherwise, our standard delivery charges apply.
International delivery
We offer international shipping to destinations worldwide, usually through Royal Mail, subject to service availability, destination restrictions and the destinations enabled at checkout.
Delivery charges are shown at checkout before you complete your purchase.
Estimated international delivery times: Please visit the Royal Mail website and select your destination country to check the estimated delivery time from the UK using International Tracked. Please allow up to two working days for dispatch in addition to the delivery estimate.
International delivery times vary by destination and service. These estimates are not guaranteed, and customs processing or local postal delays may affect arrival times.
Any applicable customs duties, import taxes or handling charges depend on the destination. Please check this information before placing your order.
Delivery details
Please check your delivery address carefully before completing your order.
If you notice an error, contact us as soon as possible at info@bali-bronze.co.uk. We will try to help, although we may be unable to change the address once your parcel has been dispatched.
Delayed, missing or damaged parcels
If your parcel has not arrived within the estimated delivery period, arrives damaged, or is marked as delivered but you have not received it, please contact info@bali-bronze.co.uk with your order number.
For damaged parcels, photographs of the packaging and contents can help us investigate. We will work with the delivery provider to resolve the issue.
Nothing in this policy affects your statutory rights.